Headlines Elite

Let’s talk about cancellation fees.

Somehow they only seem unfair when they apply to a hair appointment.

But say you bought a concert ticket. And then you forgot to go or something came up and you couldn’t go. The venue is not giving you your money back. Your seat is reserved whether you show up or not.

You reserved a hotel room, but did not show up. They will be charging your card because they reserve that room for you.

You missed your flight, the plane left. The airline is not giving you your money back. Your seat was reserved for you and they will be charging you for it.

You paid for a gym membership, but only showed up twice in the month. They will not reimburse you for the other 28 days that you didn’t show up.

You register for a class and didn’t show up. That spot could’ve gone to somebody else, but it was reserved for you.

A missed dentist appointment, you would be charged and struck off the list.

Is this beginning to sound familiar?

Now let’s bring it into the salon.

You reserve a three hour slot for your color appointment. It is saved specifically for you. So when you cancel last minute, or don’t show up at all, that stylist cannot put those hours back for somebody else to fill.

The point:
The cancellation fee is not a charge for doing nothing.

It is a reservation with that stylist that nobody else can fill

big difference.

Yes, we know emergencies happen.
We absolutely understand that life happens.

But the bills and expenses of business do not disappear because someone forgot their appointment. We still have the products to pay for , the rent to pay for and still have our bills to pay at home.

Cancellation policies are there to protect the business. It is not personal.

Thank you to all of those that understand. ❤️

People often think hairdressing is just about making someone look good.

At H-E we know its is so much more than that.

We listen.
We support.
We create.
We problem solve.
We help people feel like themselves again.

Behind every appointment is a story. A fresh start. A confidence boost. A difficult season. A big life moment. Sometimes clients leave with more than great hair. They leave feeling lighter, stronger and seen.

Hairdressers are not just working on hair.
We are working with people, emotions, trust and transformation every single day.
So whether you’re wanting just a fab hairdo or hairdo & a laugh, hairdo & rant, hairdo & thoughtful conversation, we have you covered.

Thankyou to you all for trusting us. ❤️

Book now whilst available….

Treat your hair—or someone you love! 👑 We just fully stocked the salon with gorgeous gift packs from Wella Hair Care and Moroccan Oil. Whether you’re treating yourself to a little self-care or hunting for the perfect gift for a loved one, we’ve got your hair goals covered. Tap through our stories to see what’s inside, or grab yours at your next appointment! 💇‍♀️✨

✨ Big hair, bold vibes, and a whole lotta hairspray! 💋🎸 Throwing it back to the ’80s salon days — where the volume was high, the colours were loud, and the good times never stopped! 💖🕺💄

✨ Treat yourself to the ultimate Moroccan Oil hair care or lip care experience! ✨
From shine and softness to repair and nourishment, these gorgeous Moroccan Oil sets make the perfect little luxury for yourself—or a thoughtful gift for someone special. 💕💆‍♀️

Look who’s arrived a week early.

Welcome to the world Grace Matilda Allott. Born 10th September, weighting 6lb 7oz

Congratulations to Liv and Matt.

We all can’t wait for a cuddle 🥰💝

Loving these soft, voluminous waves, warm brunette tones🤎✨, and effortless glam—finished with a genuine smile and a little sparkle.🤩