Sally-Ann Lynch Training Tried & Tested

Well that was a interesting job to say the least 🙈🙈🙈.

We raced back from Devon yesterday, as I had a three hour job booked in. This job had not been without its problems.

I booked by a hi end concierge company who finds properties for events/mini breaks.

All booked in great! Then I received a WhatsApp message saying the client had changed their mind 🙈.

I reconfirmed THANKFULLY that my terms and conditions had been acknowledged and accepted and the booking was confirmed.

A little voice message came back, very polite but did say 'but my client did not receive any booking form'.

I then WhatsApped back by way of 'written' text. As per my terms and conditions there are no booking forms. This is all there is black and white etc, how easy it is to book etc but the terms will form the contract on confirmation.

Once all the details are given:

1. Date ✅

2. Timings ✅

3. Event address ✅

4. Invoice address ✅

5. Contact tel number ✅

6. Full name ✅

6. Email address ✅

7. Terms and conditions discussed and preferably in writing ✅

All vital information.

So what happens next?

I get my kit ready, and I drive 40 mins to get there. It's an area I paint at regularly, the beautiful Cotswolds. However it was throwing it down! ☔️🌧️🌂☔️💧🌧️🌂

I arrive and press all the buzzers possible. No answer 😬😱😰😨🙀

Now I am out in the countryside. Try calling my contact who booked us. Job paid for under my terms 🙏. At least two clear working days before event (unless otherwise agreed in writing) or a late fee msg be applied) 💷⏰🕣📆

No answer, no signal for her!

So I move away from gate which is no easy job on the long narrow driveway.

Pull over and call my husband. Not great reception but enough! I give him the phone number for my contact and ask him to call her and tell her of my situation. He rings back. Yes they are expecting you should be able to get in.

I see a car go up there to and I quickly reverse again (well I say quickly 🙈). Great gates are open! 🙌

The grounds are huge! I arrive at a house and position my car so I do not get blocked in! It looks quiet! No doorbell or knocker so I gently tap the glass. A lady answers. Hi I am here to do the face painting and i am at the correct place. Lady whispers. I have a sleeping baby and ohh are but it's in the barn.

Thankfully it's not raining but I like Mary Poppins with my kit bag and long folded umbrella 🌂🧳

Walk around and see two young boys playing fuse ball! I am in the games room. Somebody comes down and says he will let them know I am there, but I need to go upstairs. Now this is one fancy barn conversion 😵‍💫

A lady in an apron comes down and says there has been a miscommunication. I was cancelled 🙈🙈🙈. I explained I was cancelled as they head read my terms and conditions. The children were going to swim! My terms say no faces to be painted after swimming because of chemicals. Potential reactions ✅. I advised I could do arms instead ✅. Agreed.

Apparently the wife had not been advised by the husband that I had been reinstated 🙈.

Concierge team member horrified in having to tell me that I still was not required. "I am sure your payment will be fine"

A off I pop! Thinking, I know the payment is fine. It's been paid and even if it wasn't, I am safe in the knowledge that my terms are tight.

I get in my car leave a message for the team member of the concierge company to say they did not require me as she had messages saying that I hoped I got in ok 🙈🙈🙈.

I sent her a detailed message advising her of the situation. Just to clarify. She apologised profusely and said her she had also received an apology for the client (the husband) too which she showed me. Apologised that I also raced back from my vacation.

Moral of the story: Things occasionally go wrong and are fully out of your control. Even though the company say they offer a 'seamless service'.

I spent the evening with family instead and was comfortable that the payment was safe.

I now have two more peaceful days with family to enjoy and then it all starts again.

Invoicing, making bespoke palettes. Ordering, social media posting content, face painting jobs, tutorials, along side all the other day to day stuff.

End of summer is here for the UK.

Autumn will soon be with us 🍁🍂🎃🥮🌽🥕🥦🫜🧅🥔☔️🌧️🌂💧💨🎐🌬️.

It certainly was a hot one! A busy one!

So instead of an Autumn sale, I am calling this one Summer Ending 30% off. Automatic at checkout for qualifying orders.

Available on all practice and display boards, online training and templates.

Link to website below in comments 👇🔻🔗

When you are on your mini break in Devon and your family just want to stay on seaweed beach 🙈. What's a girl going to do?

She takes herself of in the car and finds a pretty little town having their Regatta. When I say little, I mean little 🙈

Then she orders herself a seafood salad and a glass of pinot!

Edited - whoops it wasn't April
🙈 it was August - only 4 days ❤️❤️❤️

To this Lovely customer in the USA.  They have only just received their first parcel and now they have made a second order.❤️

Goods were shipped on 22nd August and arrived on 27th August to USA! 👏👏👏🇺🇸.

I am away currently but back on Saturday as working in the afternoon. Will be making the bespoke palettes on Monday, ready to ship again to the USA!

Hoping all my new palettes will be arriving so I can make them available again. Also need to make a large paint order! Thank goodness the EU can still ship to the UK without being penalised. Unlike us to the EU! 🙈

"To protect the community here, I’m restricting comments to established followers only. This setup makes it easier for me to oversee the conversation and quickly remove any negative comments. I appreciate everyone who keeps things kind here!"

🌍 GLOBAL SHOPPING UPDATE: BUSINESS AS USUAL FOR OUR INTERNATIONAL COMMUNITY

🌍To our wonderful followers across the globe: we want to send a huge thank you for your incredible ongoing support! We’ve been proudly shipping our collections to you for a long time now, and we want to reassure you that it remains completely hassle-free, fully tracked, and business as usual for your orders.

We know that international shipping can be an investment, which is why we always love to go the extra mile to do something special for our global community:

💝 Extra Love in Your Parcel 📦

To show our deepest appreciation, we love surprising our loyal returning customers with extra little freebies tucked inside their parcels!

🎨 Free Practice Board – If you are purchasing one of our full-size bespoke palettes, we automatically include a completely free practice board in your parcel to help you make the most of your new bespoke palette. Our Reiseable boards are amazing to practice on and something to use time and time again.

When you shop with us from any of our approved international destinations, you can continue to enjoy a seamless experience with zero surprise customs bills or hidden handling fees.

Here is why you can shop with total confidence based on your country's generous tax-free allowances:

🇺🇸 North America🇺🇸 USA: 10% tariff charge

🇨🇦 Canada: parcels under $20-$40 CADno extra charges.

🇦🇺 Oceania🇦🇺 Australia: Completely tax and duty-free up to $1,000 AUD

🇳🇿 New Zealand: Completely tax and duty-free up to $1,000 NZD

🇪🇺 European Countries (Outside the EU)

🇳🇴 Norway: Completely tax and duty-free up to 3,000 NOK (approx. £220)

🇨🇭 Switzerland: Completely tax and duty-free up to 65 CHF (approx. £60)

🇮🇸 Iceland: Low-value consumer shipments clear smoothly up to 25,000 ISK (approx. £140)

🌏 Asia & Middle East🇭🇰 Hong Kong: 100% Tax-Free on everything (Completely Free Port!)

🇸🇬 Singapore: Completely tax and duty-free up to $400 SGD

🇦🇪 United Arab Emirates: Completely duty-free up to 300 AED

🇯🇵 Japan: Completely tax and duty-free up to ¥10,000 JPY

However you must always check with your own countries regarding any extra charges that may be applicable.

You can of course make sure that any purchase you make are submitted through your accounts and are tax deductible.

📦 100% Fully Tracked Shipping

As always, every single international order is sent via trusted, fully tracked services so you can watch its journey from our UK postal services straight to your door.

💵 Shop Natively – Our Shopify store automatically displays prices and processes checkouts smoothly in your local currency for total clarity at checkout.

We love packing up your orders and sending our creations right across the world.

Thank you so much for your continued love and support!

🇪🇺To Our European Union Followers:

You might be wondering why we’ve had to make this change. Following the strict new customs updates that rolled out in July, the EU completely removed its tax-free minimum thresholds for overseas sellers. This means that if we continue to ship directly to you from the UK, your packages are now automatically hit with localized import VAT, a flat-rate customs duty on every order, and steep carrier handling fees at your border. To protect you from these unexpected costs and delivery holdups, we have made the decision to pause direct EU shipping on our website.

Another add on and most importantly is the highly complex August 2026 packaging and import regulations enforced inside the European Union (EU), we have made the business decision to permanently pause shipping to EU member states. This allows us to focus 100% of our energy on our UK and thriving global markets listed above.

ALSO THE EXCLUDED IS NORTHERN IRELAND, even though not in the EU!

WE WILL BE SELLING TO THE NETHERLANDS STILL, as they require no packaging laws for business who sell under a certain weight/volume. However this could be removed with pressure coming from the EU committees. However, any customer purchasing from our store will still have to pay the VAT import thresholds now in place.

However please note:

⚠️ Note for our Dutch Customers (B2C & B2B): Please note that we do not collect EU tax at checkout, so packages enter the Netherlands under DDU (Delivered Duty Unpaid) terms.

For standard consumer orders totaling around £130 (including shipping), you will be charged 21% Dutch VAT plus a carrier handling fee (usually €10–€17.50) upon delivery.

However, if you are a VAT-exempt business customer and share your valid Dutch VAT number with us before shipping, you will not have to pay the 21% VAT at the door, as it can be postponed to your regular tax return.

Please be aware that all customers (both consumer and business) must still pay the flat €3 EU import fee, which is charged per distinct product category. Therefore, if your order contains different types of items, a separate €3 fee applies to each category in the parcel

We Thank you for your understanding!

❤️❤️❤️

You can still purchase online training and digital download templates.

Also if you are ever in the UK on holiday or visiting friends, then please get in touch and I'm sure we can get your parcels delivered to you safely while visiting the

Be more Dolly ❤️❤️❤️

May she rest in peace ❤️❤️❤️

This lady has a full and vibrant life. Married for nearly 60 years and was an amazing philanthropist. Helped so many people realise their dreams and ambitions ❤️❤️❤️