Ātahu Hair

I'm passionate about helping clients feel amazing in their own skin while enhancing their natural beauty through hair. Terms & Conditions
Appointment Terms and Conditions

By booking an appointment with Ātahu Hair, you agree to the following terms and conditions:

1. Cancellation & Rescheduling Policy

We require a minimum of 48 hours’ notice for all cancellations or rescheduling requests. Cancellations or rescheduling made less than 48 hours before your appointment will incur a $50 cancellation fee. Failure to attend your appointment without notice (a "no-show") will also result in a $50 no-show fee.

2. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us at [email protected]. Your cancellation or reschedule request is not confirmed until you receive a response from our team.

3. Late Arrivals

Arriving late may result in a shortened appointment or may require rescheduling, depending on availability. The full service fee still applies for late arrivals.

4. Payment of Fees

The $50 cancellation or no-show fee must be paid via bank transfer before any future bookings can be confirmed. If the appointment is rescheduled immediately, the fee may be added to your next appointment.

5. No Refunds Policy

We do not offer refunds for any completed services. If you are not satisfied with the result of your hair service, please notify us within 7 days of your original appointment. We will offer one complimentary adjustment or correction within that time frame, at the discretion of your stylist. If another salon or stylist has altered your hair before we have had the opportunity to assess and correct it, we are no longer responsible for the outcome, and the complimentary redo will be void. By booking and attending your appointment, you confirm that you have read, understood, and agreed to these terms.