JL Essentials

📢 OFFICIAL PUBLIC APOLOGY & PRODUCT REPLACEMENT ANNOUNCEMENT

To Our Valued JL Essentials Customers,

First and foremost, we would like to extend our heartfelt gratitude to the concerned customers and nail technicians who took the time to report and share their experiences regarding our JL Essentials Silver Cap Gel Polish Primer. We are truly thankful for your honesty, vigilance, and continued trust in our brand. Customers like you help us maintain the quality and standards that JL Essentials stands for.

After conducting a thorough investigation, we discovered that a recent batch of our JL Essentials Silver Cap Gel Polish Primer underwent an unannounced formulation change by the manufacturer. Unfortunately, JL Essentials was not informed that the product had been reformulated to a HEMA-FREE and TPO-FREE version prior to shipment.

While we support safer and more advanced formulations, this unexpected change resulted in a significantly slower setting time compared to the original formula. More importantly, we found that the new formulation became incompatible with several existing JL Gel products, which may cause gel polish applications and nail extension systems to lift prematurely.

As soon as this issue was confirmed, we immediately initiated a product pull-out of the affected batch.

📌 Affected Product:
JL Essentials Silver Cap Gel Polish Primer

📌 Pull-Out Date:
May 20, 2026

📌 Affected Sales Period:
April 1, 2026 to May 19, 2026

📌 Total Units Sold:
770 pieces

We deeply understand the inconvenience and frustration this may have caused, especially to our loyal customers and professional nail technicians who rely on our products daily. For this, we sincerely apologize.

To resolve this matter, we are currently tracing all customers who purchased the affected 770 units during the sales period stated above. All affected customers will be eligible for a FREE replacement with our original formulation Silver Cap Gel Polish Primer.

If you purchased this product between April 1, 2026 and May 19, 2026, we kindly ask you to contact us and provide your proof of purchase so we can assist you with the replacement process as soon as possible.

At JL Essentials, transparency, product quality, and customer satisfaction remain our highest priorities. We take full responsibility for ensuring that every product bearing our name meets the standards that our customers have come to expect and trust.

Again, we sincerely thank everyone who brought this matter to our attention. Your feedback allows us to continuously improve and serve the nail community better.

We apologize for the inconvenience caused and appreciate your patience, understanding, and continued support.

With sincerity and gratitude,

JEFFREY ALFARO & LOVELY ALFARO
Owners
JL Essentials®

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